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Customer Service Unit Manager

LOLC Microfinance Institutiion

Job Details

Level : Top
Year of Experience : 5 Year
Hiring : 01
Salary : Nagotiable
Gender : Male / Female
Age : 28 - 35
Term : Full Time
Function : Customer Service
Industry : Banking & Finance
Qualification : Degree
Language : - Excellent
Location :

Job Description

·         Develop and update customer service manual and procedures.

·         Conduct branch visit regularly to follow up customer service implementation, conduct training, find areas which need to be improved and produce report for management.

·         Conduct branch visit to evaluate level of customer service implementation at branch, do the scoring and select best branch for the best customer service champion of the year.

·         Develop Standard Operating Procedure (SOP) for customer service staff, and monitoring its’ implementation regularly.

·         Manage, lead, and mentor a team of customer service staff at branch level to ensure accuracy and efficiency of their performance.

·         Act as a key trainer enhances with all customer service training for both new and existing staff.

·         Analyze key management information to see how well customers are being served.

·         Improve customer service experience, create engaged customers and facilitate the organic growth.

·         Meeting with other managers to discuss possible improvements to customer service.

·         Take the ownership of customer issues and follow problems through to resolution.

·         Lead or implement any of LOLC customer service campaigns as required from HMKD

Job Requirements

·         BBA in marketing, business communication, public relation, English literacy  or equivalent.

·         At least 2 years’ experience in customer services and help desk capacity required.

·         Experience or knowledge of microfinance and banking industry is preferable.

·         Very good business communication skills in both Khmer and English.

·         Self-motivated person with excellent interpersonal and selling skills.

·         Good relationship with the public and ability to work under pressure.

·         Good at problem solving and complaint management skill.

·         Good understanding in computer skill.

·         Honest and excellent character with high commitment to work with and help poor people or willing to travel to provinces.

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Contact Information

Email :
chuonsamnang@lolc.com.kh
Mobile Phone :
081 800 169
Office Phone :
023 991 991
Address :
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia Tel: (+855) 23 991 991 / (+855) 81 800 004 / Fax: (+855) 23 220 642

About LOLC Microfinance Institutiion

Products and Services

Credit products, deposits products, financial lease, local money transfer, fast payment service, effective interest rate, financial calculator.

Vision and Mission

Vision: Families at the base of the socio-economic pyramid are empowered to live their lives with dignity, social and economic security and justice. Mission: LOLC (Cambodia) Plc. (“LOLC”) is a microfinance institution with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with the economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client empowering financial services.

Description

LOLC (CAMBODIA) PLC. is one of the top licensed microfinance institutions in Cambodia with a social vision and a business orientation that provides entrepreneurs and families at the base of the socio-economic pyramid with economic opportunities to transform the quality of their lives and their communities through the provision of effective and sustainable client-empowering financial services. Currently, LOLC serves more than 232,000 clients with loans outstanding of more than 450 million USD.

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