Customer Service Officer

MekongNet ISP

Job Details

Level : Fresh Graduate
Year of Experience : 2 Year
Hiring : 2
Salary : Nagotiable
Gender : Female
Age : 0 - 0
Term : Full Time
Function : Customer Service
Industry : Telecommunication
Qualification : Degree
Language : English - Good
Location : Phnom Penh

Job Description

·     Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.

·     Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them

·     Document and track customer issues, complaint and queries on given reporting system

·     Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.

·     Monitor accounts receivable, billing, collection is accurate update

·     Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Requirements

·     Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field

·     At least 1-year experience in Customer Service function

·     Ability to articulate and simplify customer issues and solution

·     Good spoken and written Khmer/English, Chinese or Vietnam is a plus

·     Be computer literate especially in Microsoft Office

Apply

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Contact Information

Email :
Mobile Phone :
081 831 516 / 061 226 648
Office Phone :
Address :
AnAnA Building: # 95, 4th Floor, Preah Norodom Blvd., Phnom Penh

About MekongNet ISP

Description

MekongNet is a registered trademark under Angkor Data Communication Group Co., Ltd which established in 2006. It is a full-fledged internet service provider, with a license for the provision of Internet service Provider (ISP), Internet Exchange Provider (IXP), and Internet Data Exchange Center (IDX) granted by the Ministry of Post and Telecommunication of Cambodia.

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