Support Engineer

Cogetel (onlline) Ltd

Job Details

Level : Entry Level
Year of Experience : 2 Year
Hiring : 5
Salary : Nagotiable
Gender : Male
Age : 20 - 35
Term : Full Time
Function : Information Technology
Industry : Telecommunication
Qualification : Degree
Language : English - Good
Location : Phnom Penh

Job Description

 

- On phone, on site and remote support to customer mainly
related to internet service
- Assist troubleshoot networks, internet connectivity in the
customer site or the company
- Provide recommendation and suggestion to customer
- Install, configure, and maintain internet connection,
network cabling, and other related equipment, and devices,
adds or upgrades hardware and software and configures
wireless access point, router with wireless and related
equipment
- Implement network security and provide technical support
to customer, anti-virus updates, managing host security
and other related PCs.
- Configure e-mail client and provide technical support for
our customer (Anti-Virus, Spam protection and scanning,
and other related e-mail)
- Keep track in ticket system
- Maintain customer relationship

- Other tasks assigned by team leader or manager

Job Requirements

 

- Bachelor degree of information technology or related field
is required.
- Technical knowledge and skills in setting up network and
connectivity infrastructures and e-mail
- Knowledge of TCP/IP, WAN, LAN, ADSL, DNS Networking, Cisco
Router and Switch are advantage
- Certify CCNA is a plus
- Good English communication skills is a plus
- Loyalty, honesty, patient work, positive aptitude
- Can work well under pressure

* Compensation & Benefits
- Phone card allowance
- Medical allowance
- Accident Insurance
- Bonus
- Friendly working environment
- More.......

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Contact Information

Email :
Mobile Phone :
016672267
Office Phone :
010962908
Address :
#60, St Monivong, Wat Phnom Commune, Daun Penh District, Phnom Penh, Cambodia

About Cogetel (onlline) Ltd

Products and Services

COGETEL Ltd. (ONLINE) is the leading ISP and broadband provider in the country; established in July 1997 by Telstra Cambodia as Bigpond Cambodia – the first commercial Internet Service Provider in the country. In 2002, Cogetel Limited acquired the business from Telstra marking the beginning of its ADSL service and its new brand name – ONLINE.

Vision and Mission

Our Mission To deliver technology solutions to achieve superior operational performance that enables us to provide our customers with exceptional service. Our Vision To be the primary internet service provider of choice and ideal company that provides fostering work environment.

Description

ONLINE subsequently brought in WiMAX, Long-range WiFi, and Fiber Optic to increase its range of last miles technology to meet any need of its customers. ONLINE strives to deliver products and services that are tailored to its customers’ Internet technology needs, easily understood and used, delivered with warmth, knowledge and experience throughout the years. Supported by its core drive of keeping people in touch with their world; ONLINE always brings innovative products and services to Cambodia, thus keeping Cambodia abreast with latest technologies worldwide.

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