Customer Service and Admin Executive

Rui Ting Technology Co., Ltd.

Job Details

Level : Fresh Graduate
Year of Experience : 2 Year
Hiring :
Salary : Nagotiable
Gender : Male / Female
Age : 18 - 35
Term : Full Time
Function : Telecommunication
Industry : Telecommunication
Qualification : Degree
Language : Chinese Mandarin, English - Good
Location : Phnom Penh

Job Description

-Open and maintain customer accounts by recording account information

-Resolve product or service problems by clarifying the customer's compliant; determining the cause of the problem

-Maintain financial accounts by processing customer adjustments

-Recommend potential products or services to managemennt by collecting customer information and analyzing customer needs

-Prepare product or service reports by collecting and analyzing customer information

-Meet personal/team sales targets and call handling quotas

-Handle compliants, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

-Resolve customer compliants via phone, email, mail, or social media

-Take payment information and other pertinent information such as addresses and phone numbers

-Other related administration works

Job Requirements

-Bachelor Degree in Business Management or other related

-Proven experience 2 years as customer service or relevant role

-Proficiency in English

-Excellent knowledge of MS Office

-Customer orientation and ability to adapt/respond to different types of characters

-Good communication and presentation skills

-Ability to multi-task, prioritize and manage time effectively

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Contact Information

Email :
Mobile Phone :
098/078-746-384
Office Phone :
Address :
Plot A, St. 169, Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia
About Rui Ting Technology Co., Ltd.
Description
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